Frequently Asked Questions (FAQs)

Orders & Payments

How do I track my order?
Check your shipping confirmation email or visit the Order Status page with your order number.

What payment methods do you accept?
We accept:

  • Credit/Debit Cards (Visa, Mastercard)
  • PayPal
  • Afterpay

Shipping & Delivery

How long does shipping take?

  • NZ Standard: 2-5 business days
  • NZ Express: 1-2 business days
  • International: 5-14 business days

Do you ship overseas?
Yes! Select your country at checkout for rates and delivery times.

Returns & Exchanges

Can I return an item?
Yes, within 30 days if unused and in original packaging. Start your return here.

What if my item is faulty?
Contact us via the Support Form within 48 hours with photos of the issue.

Product Care

How do I wash my activewear?

  • Machine wash cold (max 30°C)
  • Avoid fabric softeners
  • Line dry (no tumble drying)

Sizing

Where can I find size guides?
Each product page has detailed measurements under the Size Chart tab.

Account Help

How do I reset my password?
Use the “Forgot Password” link on the Login Page.

Can I change my order after placing it?
Contact us immediately via the Order Support page—we’ll try to help if it hasn’t shipped.

Still Need Help?

Browse our Help Center for more guides or submit a query via the Contact Form.