Shipping Policy
Domestic Shipping (New Zealand)
- Standard Delivery: 2-5 business days ($5.90 or free on orders over $80)
- Express Delivery: 1-2 business days ($12.90)
- Rural Delivery: Additional 1-2 business days (+$4.50)
International Shipping
- Australia: 3-7 business days ($14.90)
- USA/UK: 5-10 business days ($24.90)
- Other Countries: Calculated at checkout
Processing Time
- Orders ship within 1-2 business days
- Weekend/holiday orders processed next business day
- Delays possible during sale periods
Order Tracking
- Tracking number provided via email
- Online tracking available through carrier websites
- Contact carrier directly for delivery inquiries
Shipping Restrictions
We cannot ship to:
- PO Boxes (except NZ Post)
- Freight forwarding addresses
- Certain international destinations
Undeliverable Packages
- Returned packages incur $8 redelivery fee
- Unclaimed packages held for 14 days then returned
Special Notes
- Signature may be required for high-value orders
- Insurance included for orders over $200
- GST removed for international orders